Order & Shipping Policy :: Disc Golf Store - Innova Discraft Frisbee Golf Bags

Weight and Color Selection
We've recently modified the way we handle weight and color specification. If you have any preferences regarding weight or color when buying discs, you can now configure your preferences on the fly as you shop. Please review our weight and color section for more information.

Payment Options
We accept Visa, MasterCard, American Express, Discover, PayPal, Checks/Money Orders, and Disc Golf Store Gift Certificates.

Your Purchase Receipt
After your order is successfully placed, you will be sent to a confirmation/sales receipt page that contains the specifics of your order. We recommend that you print this information and keep it for your records. You will also receive an electronic receipt at the email address you specified during the checkout process.
Note: Be sure to enter your full email address correctly or you will not receive an electronic receipt by email.

If you are using a Spam Filter for your e-mail, then please add customerservice@discgolfstore.com to your list of approved addresses, otherwise you will not receive communications about your order status from us.

FREE UPS Ground Shipping Offer
As a leader in the Disc Golf industry, we are proud to offer our customers Free UPS Ground Shipping on non-basket/target orders of $12 or more to the contiguous 48 states. This offer is valid only on orders shipped with NO signature required. Customers requiring signature will need to select this shipping method at an additional cost of $4.00 per order. Once your shopping cart order total has reached $12.00 or more, the price for the shipping method "UPS Ground (No PO Boxes)" will be changed to $0.

Please Note: This shipping method is only valid to street addresses that can receive UPS deliveries. Customers with PO Boxes or other addresses that cannot be reached via UPS Ground will need to select "U.S. Priority Mail" shipping at an additional cost.

Flat-Rate Shipping Policies
We are proud to offer our customers flat-rate ground shipping on non-target/basket orders as follows:
- $5.99 - Orders in the Contiguous 48 United States (FREE with a Purchase of $12 or more!)
- $14.99 - Orders to Alaska and Hawaii
UPS Ground Deliveries to Home and Business addresses are sent NO SIGNATURE REQUIRED. This means that UPS may leave the package at your door, or in a convenient location if no one is present to receive the shipment. If you require a signature, then please select a signature required option.
We are proud to offer flat-rate shipping on Recreational Targets (Pro models excluded) to the following Regions:
- $25.99 - Contiguous 48 States

All other customers should contact us for a shipping quote prior to ordering targets. If you place an order that is not eligible for flat-rate shipping, then we will contact you to verify shipping charges before sending your order.

Expedited Shipping Policies
In addition to ground service, we provide our customers with opportunity to select from expedited shipping options to allow for faster delivery. Customers who are eligible for faster shipping methods at additional cost will see these options and costs appear at the bottom of the shopping cart and during checkout.

UPS Express Deliveries are sent NO SIGNATURE REQUIRED. This means that UPS may leave the package at your door, or in a convenient location if no one is present to receive the shipment. If you require a signature, then please select a signature required option.
Please remember that expedited shipping timeframes are provided in business days. Overnight, 2-day, etc. orders do not move on weekends and holidays. Also, please remember to add 1 full business day to the timeframe stated for order processing. A 2-day order that is placed on Monday will generally arrive on Thursday.

How We Ship Your Order
Orders are typically filled and shipped within 1 to 24 hours. We currently use UPS Ground for all orders in the continental US that can accept UPS deliveries. If your address uses a PO Box, then your order will be sent via US Postal Service and will not receive a tracking number. You will receive an automated e-mail from us with your tracking number (if applicable) when your order ships. Please allow anywhere from 2 to 6 days for your order to arrive once it has been shipped.

If it has been longer than 9 business days and you still haven't received your order, there is a very good chance that we have been trying to contact you at the phone number or email address you provided during the checkout process. Usually, the delay is due to a back-ordered item and we are trying to contact you to see if you would like to make a substitution, opt for a cancellation, or wait for the back-ordered item to arrive. Be sure to check your email if you are experiencing an order delay and/or contact us at 866-898-7231 so we can troubleshoot the problem.

If you would like to send shipments to more than one address, you will need to place separate online orders for each destination.

Back Orders
We try our best to keep all items in stock but, on occasion, an item you've ordered may be temporarily unavailable. If this is the case, we'll contact you and discuss the appropriate measures to make sure you get your desired merchandise as soon as possible.

Sales Tax
Sales tax applies only to deliveries to the state of Texas at a rate of 8.25%. Your online order will calculate the required sales tax if your order is shipping to Texas.

Merchandise Returns
We want you to be a satisfied customer of DiscGolfStore.com. If you're not completely satisfied with the quality of the merchandise that you purchased, returns of unused merchandise can be made within 30 days of your original purchase. You can return your merchandise to:

Disc Golf Store

Package Tracking and Undelivered Shipments

When your order is shipped (generally within 1 business day), we will complete your order in our system and you will receive an automated e-mail with your package tracking information. This automated e-mail will be from "team@discgolfstore.com". You can also find this information on this web site by logging in with your user ID/password and clicking on the Order History Link. It is YOUR responsibility to track your package and plan for its arrival. If your order does not arrive, then we adhere to the following process.

First, we will track your package to determine its status. If the package has not been delivered according to the carrier (i.e. FedEx, UPS, etc), we will either contact the carrier to determine its true status, or advise you to contact them to provide additional information (sometimes it is clear that they need additional information on your location to complete delivery). If the carrier indicates that the order has been successfully delivered, then we will initiate a trace of the delivery. A trace sends the driver out to the delivery location to verify the address where the package was left. A trace takes 1-3 business days to complete. About 50% of the time a problem is discovered that results in correct delivery of the original shipment.

Once a trace is complete, either the original shipment will have been delivered to you, or it will be declared lost or damaged by the carrier. If the shipment is lost or damaged, we will file a claim and re-ship your order at no cost to you. If the shipment is determined to have been correctly delivered to the address by the carrier, then we will do the following based on the shipping method you selected:

No Signature Requested (our default shipping method) - If you did not add a note to your order requesting signature, then we cannot reship your order. In these instances, your package has essentially been stolen or is otherwise missing, and we recommend you follow-up with the carrier and your local authorities.
Signature Requested - If you requested that signature be required upon delivery of your package (read shipping methods above for instructions), then we will file a claim and re-ship your order at no cost to you once we have received verification of the shipment status from the carrier.

The vast majority of our shipments arrive at the destination without any incident. We ship tens of thousands of orders each year and have very few problems with deliveries. We are spelling out these policies to make our customers aware of our process for handling delivery disputes. This policy is required because of experiences we have had with customers who live in high risk areas, but do not take the proper steps to ensure the safe receipt of their order.

Thank you for taking the time to read these policies. We work hard to make our on-line shopping experience the best in the industry and hope that you have found this page to be useful and complete.

If you have any further questions about returns or any other matters, please call us at 866-898-7231.